FAQs
Orders & Production
1
Are your products made to order?
Yes. All Conchords Apparel products are made to order through professional production partners. Once an order is placed, the item is produced and prepared for shipment.
This approach allows us to offer a wider variety of designs while reducing unnecessary inventory and waste.
How long does production take?
Production typically takes 2–5 business days before an item is shipped.
During high-volume periods such as holidays or large sales events, production times may take slightly longer.
When will my order ship?
After production is completed, your order will ship according to the shipping method selected at checkout.
Once your order ships, you will receive tracking information by email.
Do you ship internationally?
Shipping availability depends on the product and fulfillment partner. Most items can be shipped internationally, but shipping times and costs may vary depending on the destination.
Returns & Issues
2
What if my item arrives damaged or incorrect?
If your item arrives damaged, defective, or with a printing error, please contact us within 7 days of delivery with photos of the issue.
We will review the situation and provide a replacement or solution where applicable.
You can contact us at:
Can I return or exchange an item?
Because all products are made to order, we do not accept returns or exchanges for incorrect sizing or buyer’s remorse.
Please review size charts carefully before placing your order.
Products
3
Do colors and prints always match the product photos?
Product images are designed to represent the final item as accurately as possible. However, slight variations may occur depending on printing methods, garment materials, and screen settings.
How do I choose the correct size?
Each product page includes a size guide to help you choose the correct fit. If you prefer a more relaxed fit, we recommend sizing up.
Creator Partnerships
4
Can creators launch their own merchandise through Conchords Apparel?
Yes. Conchords Apparel offers creator partnerships that allow artists, creators, and brands to launch merchandise without managing production, inventory, or fulfillment.
Creators focus on their designs and audience while Conchords Apparel manages the apparel production and order fulfillment.
How do I apply for a creator partnership?
If you're interested in launching your own merchandise through Conchords Apparel, you can send us a message through the contact form on the website.
Include a brief description of your brand, audience, or project so we can better understand your idea.
Bulk Apparel Orders
5
Do you offer bulk apparel orders?
Yes. Conchords Apparel supports bulk apparel orders for businesses, events, organizations, and creator merchandise runs.
How do I request bulk pricing?
If you are interested in placing a bulk order, please contact us through the website contact form and include details such as:
• the type of apparel
• estimated quantity
• any design requirements
We will review your request and respond with more information.
Contact
6
How can I contact Conchords Apparel?
For general questions, creator partnerships, or bulk apparel inquiries, you can reach us through the contact form on the website or by email at: